So many of these are infecting Los Angeles computers lately.  It isnt that they are unremovable, it is just that the troubleshooting process reaches a point where it no longer makes sense to fight infection.  This is because one can reinstall the entire operating system in less time than it takes to completely eradicate the infection.  That is unless the client has so many programs and so much data to back up that it would actually take less time to remove the virus.  A balance needs to be stricken between the troubleshooting time to removal the malware and the estimated time it would take to reinstall Windows.  That is why creating images is so important. Today I ran into an error I had never seen before on a Vista machine.  Runtime error 21 at 04A949D2.... --